Shipping policy

🛒 Order Processing & Shipping Details

At Celorah, we’re committed to ensuring your order is handled with care from checkout to delivery. Here’s everything you need to know about how we process and ship your purchase:

🕒 Processing Time

  • Orders are typically processed within 3–5 business days after payment confirmation.

  • Every item is carefully inspected, packed securely, and prepared to meet our quality standards.

  • Please note: weekends and holidays are not included in processing time.

🚚 Shipping Timeframes

🇺🇸 United States:

  • Shipped via USPS or FedEx

  • Estimated delivery: 15–20 business days after dispatch

🌍 International Orders:

  • Delivery typically takes 15–30 business days, depending on your location and customs clearance

  • Shipping times may vary based on destination, customs delays, or local carriers

⏳ Delays may occur due to customs inspections, peak seasons, weather, or global logistics disruptions. We appreciate your patience and understanding.

🔍 Tracking Your Shipment

  • As soon as your order ships, you’ll receive a confirmation email with your tracking number

  • You can also check your order status anytime on our Track Your Order page

❌ Cancellations & Address Changes

Need to make a change? No problem—just contact us within 24 hours of placing your order:
📩 celorah20@gmail.com

Please use one of the following subject lines:

  • "CANCEL MY ORDER"

  • "ADDRESS CHANGE"

⚠️ Changes cannot be made once your order has been shipped.

🚪 Delivery Attempts

  • Most carriers will attempt delivery up to two times

  • If delivery fails, the package may be returned to us

  • Re-delivery may require an additional shipping fee

💥 Damaged or Faulty Items

We stand by the quality of our products. If something isn’t right, we’ll fix it.
Email celorah20@gmail.com with:

  • Your order number

  • A clear photo of the damaged or faulty item

We’ll send a replacement free of charge as soon as possible.

🤝 Need Help?

Our customer care team is here to help with any questions or concerns.
📧 Email us at celorah20@gmail.com — we aim to respond within 24 hours.